Returns & Refunds Policy
Returns & Refunds Policy
Our 30-Day Guarantee
We want you to be completely happy with your purchase. If for any reason you are not satisfied, you may return your order within 30 days of delivery for a full refund. No restocking fees, no hidden charges, and no questions asked beyond what we need to process your return.
Return Shipping Is Free
Return shipping is free on all returns. You will not be asked to pay for postage, packaging, or any other return-related cost. Simply contact us and we will provide everything you need to send the item back.
How to Start a Return
To begin a return, email us at lisaadamstd18le8f@hotmail.com with your order number and the reason for your return. We will reply within 1–2 business days with simple return instructions. Please do not send items back before contacting us, as this helps us track your return and refund it without delay.
Return Conditions
Items must be returned within 30 days of delivery. Products should be unused, in the same condition you received them, and in their original packaging where possible. For hygiene and safety reasons, opened consumable or personal care items may not be eligible for a refund. If you are unsure whether your item qualifies, just ask us before returning it — we will always try to find a fair solution.
Refund Processing
Once your returned item has been received and inspected, we will send you a confirmation email. Your refund will then be issued to your original payment method within 5–10 business days. The time it takes for the refund to appear in your account also depends on your bank or payment provider, which we unfortunately cannot control.
Refunds for Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery with your order number and, if possible, a photo of the item. We will arrange a replacement or a full refund, including return shipping, at no cost to you. You do not need to return the item in these cases unless we specifically ask you to.
Late or Missing Refunds
If you have received a refund confirmation from us but the amount has not appeared in your account after 10 business days, please check with your bank or payment provider first, as processing times vary. If they cannot locate the refund, contact us at lisaadamstd18le8f@hotmail.com and we will investigate and provide the refund reference for you.
Exchanges
If you would like to exchange an item rather than receive a refund, contact us within 30 days of delivery and we will guide you through the process. Exchanges are subject to product availability; if the item you want is unavailable, we will issue a full refund instead.
Order Cancellations
You may cancel your order free of charge within 24 hours of placing it by contacting us at lisaadamstd18le8f@hotmail.com. If your order has already been dispatched, you can still return it under the terms above once it arrives.
Contact Us
If you have any questions about returns, refunds, or the status of an existing request, we are always happy to help. Please email us at lisaadamstd18le8f@hotmail.com